Refund policy

Return & Refund Policy

At Flogi, we want you to feel confident about your purchase. If something isn’t right, we’re here to help with a simple and fair return and refund process.

1. Return Eligibility

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition

  • Have all original tags and packaging intact

  • Be returned with proof of purchase

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 7 DAYS of receiving your order.
Requests made after this period may not be accepted.

3. Refund Process & Timing

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund

  • If approved, your refund will be processed within 24-48 Hours

  • Refunds will be issued to your original method of payment

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Options

We offer exchanges for eligible items, subject to stock availability.

  • Exchanges can be requested for size or product replacement

  • If the desired item is unavailable, a refund or store credit may be offered

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 7 DAYS of delivery

  • Share clear photos of the issue for verification

Once verified, we will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or altered products

  • Items returned without original packaging or tags

7. Return Shipping Costs

  • Return shipping charges will be deducted from the Refund Amount

  • In case of damaged or incorrect items, we will cover the return shipping cost

8. How to Initiate a Return

To start a return or exchange, please contact us at:

Email:  Starexport192@gmail.com

Contact:  +91 78629 14955

Our team will guide you through the process and provide return instructions.

We aim to make your shopping experience smooth and trustworthy. If you have any concerns, feel free to reach out—we’re always here to help.